ICT Requirements and Support


For online to be a positive experience a student must have:

  • Access to a reliable and fast computer. (Windows / macOS / Linux)
  • The computer will need to have Canvas, MS Teams and One Note loaded and be able to connect with the AIS email system. (AIS IT support is available for this.)
  • Access to an external storage device. (with 50GB free space)
  • Access to a fast and reliable internet service.
  • It is desirable that the student uses a dedicated microphone and earphones.


The AIS IT department has developed several online self-help lessons on how best to use the programs that we will use, including both written instructions and tutorial videos. Students will be guided in the use of Canvas, with instruction given on how to join the lesson through Teams and use of OneNote. Teachers will be able to assist during the start-up phase in the one to one student sessions.

The IT Team is also available via WeChat, email or TEAMS to work with students should they have any problems.

For urgent queries, please contact Sabrina Liew at sabrina.liew@ais.edu.au